Lumifi Digital Marketing: A women-owned boutique agency that accelerates business growth with cutting-edge marketing automation and data-driven insights.
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Copyright © 2024 LUMIFI DIGITAL MARKETING. All Rights Reserved.
Lumifi Terms of Service
Last Updated: 04/15/2025
These Terms of Service (“Terms”) govern your access to and use of the services provided by Lumifi Digital LLC (“Lumifi,” “we,” “us,” or “our”) including the Lumifi platform, websites, mobile applications, software, and related services (collectively, the “Service”). By subscribing to or using the Service, you agree to be bound by these Terms.
Lumifi provides access to a customized digital marketing and CRM platform, powered by GoHighLevel (GHL), designed for local service businesses and niche industries. Services include, but are not limited to:
CRM system access and configuration
Custom automation workflows
Online booking and calendar tools
Two-way SMS and email communications
Review automation tools
Funnel/landing page creation
AI tools for messaging, content generation, and reviews
Onboarding, setup, and support (as applicable by plan)
All services are provided under a SaaS model with optional done-for-you onboarding and ongoing support packages.
You must be 18 years or older to register and use our services. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use.
Lumifi offers multiple subscription tiers. Your billing details are outlined on our pricing page and/or checkout form.
Monthly Fees:
Subscription fees are billed in advance each month.
All subscriptions auto-renew unless canceled before the next billing cycle.
Founding Offers:
Founding pricing is locked in for life as long as the account remains active.
Usage-Based Charges: In addition to the base plan fee, customers may incur additional charges for usage-based services, including:
| Service | Description | Rate (USD) | Notes |
|---|---|---|---|
| Phone – Outbound Calls | Calls placed through Lumifi CRM | $0.021 / minute | Applies to outbound calls placed via CRM or automations |
| Phone – Inbound Calls | Calls received on tracked numbers | $0.01275 / minute | Applies to inbound calls answered or forwarded |
| SMS Messages | Text messages sent via CRM | $0.01245 / segment | One segment = 160 characters |
| Email Sends | Emails sent via CRM or workflows | $0.001012 / email | Includes broadcast and automated emails |
| Workflow Premium Features | Premium actions within automations | $0.01 / execution | Includes API calls, AI steps, or premium integrations |
| LC Email Verification | Email address verification | $0.00375 / verification | Helps maintain deliverability and list hygiene |
| Content AI – Text Generation | AI-generated written content | $0.135 / 1,000 words | Used for copywriting, blogs, ads, etc. |
| Content AI – Image Generation | AI-generated visuals | $0.09 / image | Used for AI-based creative assets |
| Workflow External AI Models | External AI usage in workflows | $0.90 input / $3.60 output per 750,000 words | Includes external LLM usage (e.g., OpenAI) |
| Conversation AI (Chat) | AI-powered chat responses | $0.03 / message | Charged per message handled by AI |
| Voice AI (Calls) | AI-powered phone conversations | $0.195 / minute | Charged per minute of AI voice call |
| WhatsApp Messaging | Messages sent via WhatsApp | $0.074 / message | Not commonly used in the U.S. |
| Reviews AI | Automated AI review responses | $0.10 / response | Per AI-generated review reply |
| Funnel AI | AI-assisted funnel creation | $1.485 / usage | Used for AI-based content or layout generation |
| Agent Studio | Advanced AI assistant or agent tool | $1.25 / 750,000 words | Applies to advanced model interactions |
All usage fees are automatically rebilled to the client’s subaccount.
Rates are subject to change based on provider adjustments (e.g., Twilio, OpenAI, LC). Lumifi will update rates when material changes occur.
Usage fees are non-refundable and billed automatically to the payment method on file.
Client is responsible for monitoring usage within their subaccount.
Lumifi may adjust markups to offset provider changes or maintain service quality without prior notice
Failed Payments: If a payment fails, your access to the platform may be suspended until payment is resolved. You may lose the ability to send/receive messages and other services if you do not complete your payment on time.
All payments are non-refundable unless otherwise stated in writing. If you cancel, your access continues through the end of the current billing cycle.
Delivery timelines for onboarding and setup depend on plan type and responsiveness from the client.
Support Availability
Our standard support hours are Monday through Friday, 9:00 AM to 5:00 PM EST.
You can expect a response to your support inquiry within 48 business hours.
For technical issues or urgent platform-related concerns, please contact us at team@lumifidigital.com and include as much detail as possible to help us resolve your issue quickly.
Higher level packages generally have reduced response times and additional available contact channels.
You agree to:
Provide accurate business information
Review and approve content in a timely manner
Maintain an active payment method
Use the system in compliance with applicable laws, including TCPA, CAN-SPAM, and any local marketing regulations
Lumifi is built on the GoHighLevel platform and utilizes Twilio, Mailgun, OpenAI, and other third-party tools. We strive to deliver a high level of service, but we cannot guarantee 100% uptime.
Limitation of Liability:
Lumifi shall not be held liable for any loss of business, leads, data, or revenue due to outages, bugs, delays, third-party errors, or disruptions in GoHighLevel, Twilio, email delivery providers, or AI-related systems.
We reserve the right to suspend or terminate accounts for:
Non-payment
Abuse of our staff or platform
Illegal or unethical use of services
You may cancel anytime via email or your client portal. Cancellation becomes effective at the end of your billing period.
You own the data you input into the system. Upon cancellation, you may request a data export (contacts, conversations, etc.). We may delete inactive accounts after 30 days.
We may update these Terms occasionally. You’ll be notified of major changes, and continued use of the Service implies acceptance.
These Terms are governed by the laws of the State of Michigan. Any disputes will be handled in the courts located in Macomb County, MI.
Contact: Lumifi Digital LLC
(586) 800-3083
team@lumifidigital.com
By continuing to use Lumifi, you agree to these Terms of Service.
These Terms and Conditions govern your use of the Lumifi Digital Marketing website and its services. By accessing or using our website, you agree to comply with these terms.
Lumifi Digital Marketing provides the following services: social media marketing, email & SMS marketing, website design, SEO (search engine optimization), PPC (pay-per-click, and advertising. We reserve the right to modify, suspend, or discontinue any of our services at any time without prior notice.
All content, trademarks, logos, and other intellectual property displayed on this website are the property of Lumifi Digital Marketing. You are not permitted to use, reproduce, or distribute any content without prior written permission.
By submitting content to our website, you grant Lumifi Digital Marketing a non-exclusive, royalty-free license to use, reproduce, and distribute the content. You are responsible for ensuring that your content complies with applicable laws and does not infringe on the rights of third parties.
Our Privacy Policy explains how we collect, use, and disclose your personal information. By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.
Lumifi Digital Marketing shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website or our services. We do not make any warranties or representations about the accuracy or completeness of the content.
You agree to indemnify and hold Lumifi Digital Marketing harmless from any claims, damages, losses, or expenses arising out of your use of the website or services or any violation of these Terms and Conditions.
These Terms and Conditions are governed by and interpreted in accordance with the laws applicable, without regard to conflict of law principles.
If you have any questions about these Terms and Conditions, please contact us at team@lumifidigital.com.
Lumifi Digital Marketing reserves the right to update or revise these Terms and Conditions at any time without prior notice. Your continued use of the website signifies your acceptance of any changes.
Lumifi Digital Marketing: A women-owned boutique agency that accelerates business growth with cutting-edge marketing automation and data-driven insights.
Copyright © 2024 LUMIFI DIGITAL MARKETING. All Rights Reserved.